Privacy Policy for Booking Wheelchair

Last Updated: [01.06.2025]

Welcome to Booking Wheelchair (the "Platform," "we," "us," or "our"). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [Your Website URL], use our mobile application, or use our services (collectively, the "Services").

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy and our Terms and Conditions. If you do not agree, please do not access or use our Services.

1. Information We Collect

We may collect personal information from you in a variety of ways, including:

1.1. Information You Provide to Us:

Account Registration: When you register for an account as a Renter or Vendor, we may collect your name, email address, phone number, physical address, business details (for Vendors), and password.
Profile Information: You may choose to provide additional information for your user profile, such as profile pictures or descriptions.
Equipment Listings (Vendors): Information you provide about the medical equipment you list for rent, which may include descriptions, images, specifications, and availability.
Booking Information (Renters): Information you provide when you search for or book equipment, including rental dates, delivery preferences, and any specific requirements.
Payment Information: To facilitate transactions, we (or our third-party payment processors) may collect payment details (e.g., credit card number, bank account information, billing address). We do not store full credit card numbers on our servers.
Communications: If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide. This includes communications between Renters and Vendors through our Platform.
Verification Information: To help create and maintain a trusted environment, we may collect identity verification information (such as images of your government-issued ID, passport, national ID card, or driving license, as permitted by applicable laws) or other authentication information.

1.2. Information We Automatically Collect When You Use Our Services:

Log and Usage Data: We automatically collect log and usage information when you access and use the Services. This information may include your IP address, browser type, operating system, referring URLs, pages viewed, links clicked, access times and dates, and other statistics.
Device Information: We collect information about the computer or mobile device you use to access our Services, including the hardware model, operating system and version, unique device identifiers, and mobile network information.
Location Information: With your consent, we may collect information about the precise or approximate location of your device using methods such as GPS, IP address, and Wi-Fi. You can disable location services through your device settings.
Cookies and Similar Tracking Technologies: We use cookies, web beacons, pixel tags, and similar tracking technologies to collect information about your interaction with our Services, personalize your experience, and for advertising purposes. For more information, please see our "Cookies and Tracking Technologies" section below.

1.3. Information We Collect from Third Parties:

Payment Services: Our third-party payment processors may provide us with information related to your payments, such as transaction IDs or confirmation of payment.
Third-Party Services: If you link, connect, or log in to your Booking Wheelchair account with a third-party service (e.g., Google, Facebook), the third-party service may send us information such as your registration, profile information from that service, and friend list. The information we receive varies and is controlled by that service or as authorized by you via your privacy settings at that service.
Background Information: For Vendors, to the extent permitted by applicable law and with your consent where required, we may obtain reports from public records of criminal convictions or sex offender registrations.

2. How We Use Your Information

We use the information we collect for various purposes, including:

To Provide and Operate the Services:
- Enable you to access and use the Platform.
- Facilitate bookings and rental agreements between Renters and Vendors.
- Process transactions and send you related information, including confirmations and invoices.
To Maintain and Improve Our Services:
- Understand and analyze how you use our Services.
- Develop new products, services, features, and functionality.
- Monitor and analyze trends, usage, and activities.
To Communicate With You:
- Send you technical notices, updates, security alerts, and support and administrative messages.
- Respond to your comments, questions, and requests, and provide customer service.
- With your consent, send you marketing and promotional communications about products, services, offers, promotions, rewards, and events offered by [Your Website Name] and others, and provide news and information we think will be of interest to you.
For Safety and Security:
- Verify your identity and prevent fraud and abuse.
- Detect, investigate, and prevent fraudulent transactions and other illegal activities and protect the rights and property of Booking Wheelchair and others.
- Resolve disputes and enforce our agreements and policies.
For Legal and Compliance Purposes:
- Comply with applicable laws, regulations, legal processes, or governmental requests.

3. How We Share Your Information

We may share the information we collect in the following circumstances:

With Other Users (Vendors and Renters):
- When a Renter requests to book Equipment, we will share relevant information with the Vendor to facilitate the booking (e.g., Renter's name, requested dates).
- When a booking is confirmed, we will share additional information to facilitate the rental, such as contact information, and the general location of the equipment or delivery.
- We do not share your billing and payout information with other Users.
With Third-Party Service Providers: We share information with third-party vendors, consultants, and other service providers who perform services on our behalf, such as payment processing, data analytics, email delivery, hosting services, customer service, fraud prevention, and marketing assistance. These service providers will only have access to your information as necessary to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
For Legal Reasons and Protection: We may disclose your information if we believe it's required or appropriate to:
- Comply with applicable laws, regulations, legal processes, or governmental requests.
- Enforce our Terms and Conditions and other agreements, including investigation of potential violations.
- Protect the rights, property, or safety of Booking Wheelchair, our users, or the public as required or permitted by law.
- Detect, prevent, or otherwise address fraud, security, or technical issues.
In Connection with a Business Transfer: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
Aggregated or De-identified Data: We may share aggregated or de-identified information that cannot reasonably be used to identify you for research, marketing, analytics, and other purposes.
With Your Consent: We may share your information with your consent or at your direction.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our [Link to Your Cookie Policy - if you have a separate one, otherwise detail here].

What are cookies? Cookies are small text files stored on your device (computer, tablet, mobile phone) by your web browser.
How we use them: We use cookies to understand user activity, personalize your experience, remember your preferences, secure our platform, and for advertising.
Your Choices: Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our Services.

5. Data Retention

We will retain your personal information for as long as is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). We will retain and use your information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

6. Data Security

We use a variety of administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse. Any information disclosed online is vulnerable to interception and misuse by unauthorized parties. Therefore, we cannot guarantee complete security if you provide personal information.

7. Your Rights and Choices

Depending on your location and applicable law, you may have certain rights regarding your personal information:

Access and Update: You can review and change your personal information by logging into your account and visiting your account profile page.
Opt-out of Marketing Communications: You may opt-out of receiving promotional emails from us by following the unsubscribe instructions provided in those emails or by contacting us directly. Even if you opt-out, we may still send you non-promotional communications, such as those about your account or our ongoing business relations.
Data Portability: You may have the right to request a copy of your personal information in a machine-readable format.
Correction/Rectification: You have the right to request correction of inaccurate personal information.
Deletion/Erasure: You may have the right to request the deletion of your personal information, subject to certain exceptions (e.g., for compliance with legal obligations, for the establishment, exercise, or defense of legal claims).
Restrict Processing: You may have the right to request that we restrict the processing of your personal information under certain conditions.
Object to Processing: You may have the right to object to our processing of your personal information under certain conditions.
Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.

To exercise these rights, please contact us using the contact information provided below. We will respond to your request in accordance with applicable law. We may need to verify your identity before processing your request.

8. Third-Party Links

Our Services may contain links to other websites or services that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

9. Children's Privacy

Our Services are not directed to individuals under the age of [Specify Age, e.g., 13 or 16, depending on jurisdiction]. We do not knowingly collect personal information from children under [Specify Age]. If we become aware that we have collected personal information from a child under [Specify Age] without verification of parental consent, we will take steps to remove that information from our servers. If you believe that we might have any information from or about a child under [Specify Age], please contact us.

10. International Data Transfers

Your information, including personal data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those from your jurisdiction. If you are located outside [Your Country of Operation] and choose to provide information to us, please note that we transfer the data, including personal data, to [Your Country of Operation or where servers are located] and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your personal data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information. (If applicable, describe specific transfer mechanisms like Standard Contractual Clauses, etc.).

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page. For material changes, we may provide more prominent notice (e.g., by email or a notice on our website).

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

[Your Company Name]

[Your Company Address]

[Your Email Address for Privacy Inquiries, e.g., privacy@[yourwebsitename].com]

[Your Phone Number (Optional)]

[If applicable, include contact details for your Data Protection Officer (DPO) or EU/UK Representative.]

Key Considerations for You:

[Placeholders]: Carefully fill in all bracketed information.
Specificity: The more specific you can be about your data practices (e.g., exact types of data collected for each purpose, specific third-party services used that involve data sharing), the better.
Legal Counsel: This is paramount. Privacy laws (like GDPR in Europe, CCPA/CPRA in California, PIPEDA in Canada, etc.) are complex and have strict requirements. A lawyer will ensure your policy is compliant with all applicable laws in the jurisdictions where you operate and where your users are located.
Medical Data Sensitivity: If your platform involves the collection or processing of information that could be considered "Protected Health Information" (PHI) under laws like HIPAA (in the U.S.) or equivalent regulations elsewhere, you will have significantly more stringent legal obligations. This template assumes general personal data. If PHI is involved, this policy will need substantial modification by a legal expert specializing in healthcare privacy.
Cookie Policy: Consider if you need a separate, more detailed Cookie Policy.
User Accessibility: Make sure the policy is easy for your users to find and understand.
Internal Practices: Ensure your internal data handling practices align with what you state in your Privacy Policy.